Terms & Conditions
Last updated: 6 August 2026
1. About these Terms
These Terms and Conditions apply to your use of lynseyhanratty.com and to coaching or related services provided by Lynsey Hanratty Coaching.
They apply to:
Visitors to this website.
People booking a free Clarity Call.
Clients purchasing a SPARK Session.
Clients entering a BLAZE Your Trail coaching container.
People purchasing speaking, workshop or other services.
A service description, booking confirmation, proposal or separate Coaching Agreement may also apply. Where a more specific written agreement conflicts with these general Terms, the specific agreement will normally take priority.
Nothing in these Terms limits your statutory consumer rights.
2. About the business
This website and its services are operated by:
Lynsey Hanratty, operating as Lynsey Hanratty Coaching
Email: hello@lynseyhanratty.com
Telephone: +353 86 356 9689
Business address: Brown Street South, Dublin 8, Ireland.
References to “Lynsey,” “I,” “me,” “we,” “us” and “our” mean Lynsey Hanratty Coaching.
3. Nature of coaching
Mindset coaching is a collaborative process intended to support reflection, greater awareness, decision-making and action.
Coaching is not:
Psychotherapy or counselling.
Medical or psychiatric treatment.
Emergency or crisis support.
Legal, financial, tax or investment advice.
A substitute for help from an appropriately qualified professional.
You remain responsible for your own choices, decisions and actions.
If your needs fall outside the scope of coaching, you may be advised to seek support from another appropriately qualified professional.
4. Eligibility and suitability
You must be at least 18 years old and legally capable of entering a contract to purchase coaching services.
We may decline to provide a service where:
The service does not appear suitable for your needs.
The work falls outside the scope of coaching.
A conflict of interest exists.
Appropriate availability, payment or contractual arrangements have not been completed.
Continuing the relationship would be unsafe or inappropriate.
5. Clarity Calls
A Clarity Call is a free, 30-minute, no-obligation conversation.
It provides an opportunity to discuss what you would like support with, ask questions and consider whether working together would be suitable.
Booking or attending a Clarity Call does not require either party to enter a coaching relationship.
6. Purchasing a coaching service
The service description, price and important conditions displayed before purchase form part of your contract.
A coaching contract begins when:
Your purchase has been accepted and confirmed; or
For BLAZE Your Trail, your coaching arrangement has been agreed, and your first payment has been accepted.
You must provide complete and accurate contact, booking and payment information.
We may return a payment where a person purchases BLAZE Your Trail without first completing a Clarity Call or otherwise agreeing the coaching arrangement.
7. The SPARK Session
The SPARK Session is a focused, 75-minute, one-to-one mindset-coaching session.
It is intended to work through one principal issue or real-life situation, such as a boundary, decision, difficult conversation or recurring pattern.
The session price will be shown before purchase.
The session is for the purchaser’s personal use and may not be transferred, resold or shared without prior written agreement.
8. BLAZE Your Trail
BLAZE Your Trail is personalised, longer-term one-to-one mindset coaching.
It is available within a:
Three-month container.
Six-month container.
Twelve-month container.
The most appropriate container will be agreed following a Clarity Call.
Before payment is accepted, you will receive written confirmation of:
Your coaching-container length.
Your monthly fee.
The number and frequency of sessions.
Your expected start date.
Your payment schedule.
Your total financial commitment.
Fees start at €475 per month. Unless otherwise agreed, all monthly payments include two one-to-one coaching sessions.
A three-, six- or twelve-month BLAZE arrangement is a fixed-term coaching container rather than a cancel-at-any-time monthly membership. Monthly payments are instalments towards the agreed coaching container.
The arrangement will not automatically renew after the agreed period unless both parties expressly agree to continue.
Any early ending, pause or change to the agreed container must be confirmed in writing and remains subject to these Terms, your statutory rights and any separate Coaching Agreement.
9. Prices and payments
Prices are displayed in euro and include VAT where applicable, unless clearly stated otherwise.
The applicable price and payment arrangements will be explained before you enter the contract.
Payment may be processed through Squarespace, Stripe or another payment provider. A payment provider’s own terms and privacy notice may also apply.
Where monthly payments have been agreed, you authorise the agreed payment method to be charged according to the payment schedule provided to you.
If a payment fails or becomes overdue, we will contact you and allow a reasonable opportunity to resolve it. Future coaching sessions may be paused while an overdue payment remains outstanding.
10. Online cancellation rights
Where you purchase a coaching service online as a consumer, you will normally have the right to cancel within 14 calendar days of entering the contract, without giving a reason.
To cancel, send a clear written statement to:
You may use the model cancellation form at the end of these Terms, although you are not required to use it.
Where a refund is due, it will normally be issued within 14 days of receiving your cancellation notice using the original payment method, unless another method is agreed.
Irish consumer guidance confirms that services purchased online generally carry a 14-day cancellation period.
11. Starting coaching within the cancellation period
You may ask for coaching to begin before the 14-day cancellation period has ended.
If you make that request and then cancel during the cancellation period, you may be charged a proportionate amount for coaching already provided.
Where a service has been fully completed during the cancellation period, your change-of-mind cancellation right may end where you expressly requested early performance and acknowledged that the right would be lost once the service was completed.
This does not affect your rights where a service was not provided as agreed or did not meet the standards required by law.
12. Cancellation after the statutory period
After the applicable statutory cancellation period has ended:
A SPARK Session is not refundable solely because you have changed your mind.
A BLAZE container remains subject to its agreed duration and payment schedule.
Payments are not refundable for coaching that has already been properly provided.
Statutory remedies remain available where a service was not supplied as agreed.
Requests arising from serious illness, bereavement or other exceptional circumstances may be considered reasonably and individually.
13. Rescheduling and missed sessions
Please provide at least 24 hours’ notice if you need to reschedule a coaching session.
Where less than 24 hours’ notice is given, or you do not attend, the session may be treated as used and may not be replaced or refunded.
Genuine emergencies and exceptional circumstances will be considered reasonably and individually.
If you arrive late, the session will normally still finish at the scheduled time.
If Lynsey needs to reschedule, an alternative appointment will be offered. If a suitable alternative cannot be arranged, the affected session will be credited or refunded.
14. Service standards and consumer rights
Coaching services will be provided:
With reasonable care and skill.
In accordance with their agreed description.
Within the agreed timeframe or a reasonable timeframe.
In accordance with applicable consumer law.
Please contact us promptly if you believe a service has not been provided as agreed.
Where required, we will attempt to resolve the issue within a reasonable period and without significant inconvenience. Depending on the circumstances, statutory remedies may include repeat performance, a proportionate price reduction, cancellation or a refund.
Irish consumer law requires services to be provided with reasonable care and skill and in accordance with agreed requirements. Businesses cannot use disclaimers to remove these obligations.
15. Client responsibilities
As a coaching client, you agree to:
Attend sessions at the agreed time.
Participate honestly and respectfully.
Provide information that is accurate to the best of your knowledge.
Take responsibility for your own choices and actions.
Tell Lynsey if coaching no longer feels suitable.
Seek appropriate professional support where your needs fall outside coaching.
Avoid recording or distributing sessions without prior agreement.
Respect the intellectual property in coaching materials.
Coaching outcomes depend on many factors. No particular personal, professional, financial or wellbeing result is guaranteed.
16. Confidentiality
Information shared during coaching will be treated confidentially, subject to the Privacy Policy and the following exceptions.
Information may be disclosed where:
You have given permission.
Disclosure is required by law or legal process.
There is a serious and immediate risk of harm.
Limited information is discussed with an appropriately qualified professional supervisor, insurer or adviser.
Disclosure is reasonably required to establish, exercise or defend a legal claim.
Where coaching work is discussed for professional supervision or development, identifying information will be removed or minimised where reasonably possible.
Coaching confidentiality is not the same as legal professional privilege.
17. Recordings, transcripts and AI tools
Coaching sessions will not be recorded or transcribed without informing you in advance and obtaining appropriate agreement.
Where an AI-enabled tool is used to assist with transcription, summarisation or administration involving personal coaching information, its use will be explained where appropriate.
Further information is available in the Privacy Policy.
18. Intellectual property
Unless stated otherwise, website and coaching materials belong to Lynsey Hanratty Coaching or are used with permission.
This includes:
Written website content.
Coaching frameworks.
Worksheets and exercises.
Graphics and downloadable resources.
Session materials.
Video or audio resources.
You receive a limited right to use purchased or supplied materials for your own personal purposes.
You must not, without written permission:
Copy or reproduce them commercially.
Sell, distribute or sublicense them.
Present them as your own work.
Use them to provide a competing service.
Upload confidential materials or recordings to an AI-training dataset.
Record or distribute coaching sessions.
19. Testimonials
Providing feedback does not automatically permit us to publish your name, image or personal story.
Identifiable testimonials, photographs and case studies will only be published with appropriate permission.
Testimonials describe individual experiences and do not guarantee that another client will achieve the same outcome.
20. Third-party services
The website may use or link to third-party services such as:
Squarespace.
Calendly.
Stripe or another payment provider.
Email-marketing services.
Video-conferencing platforms.
Social-media platforms.
These services may operate under their own terms and privacy notices.
We are not responsible for the independent content or availability of third-party websites, although nothing in this section removes responsibility that cannot legally be excluded.
21. Privacy and cookies
Personal data is handled in accordance with our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
22. Suspending or ending coaching
We may pause or end coaching where:
Payment remains overdue after reasonable notice.
There is a serious or repeated breach of these Terms.
Behaviour is abusive, threatening or unsafe.
Coaching is no longer appropriate for the client’s needs.
A conflict of interest arises.
Delivery becomes impossible for reasons outside reasonable control.
Where we end a service for reasons not caused by your breach, prepaid amounts for coaching that will not be provided will be refunded or credited.
We will not require payment for services that have not been provided where retaining that payment would be unfair or unlawful. Irish consumer terms must be transparent and must not create a significant unfair imbalance against the consumer.
23. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:
Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Wilful misconduct.
Breach of mandatory statutory consumer rights.
We are not responsible for outcomes caused solely by:
Information you withheld or provided inaccurately.
Decisions or actions taken independently of the coaching service.
Third-party services outside our reasonable control.
Events that could not reasonably have been anticipated or prevented.
This clause does not remove our obligation to provide the agreed service with reasonable care and skill.
24. Complaints
Please raise concerns as soon as possible so that we have an opportunity to address them.
Complaints should be sent to:
Please include:
Your name and contact details.
The relevant service.
The date of the service.
A description of the concern.
The outcome you are seeking.
We will acknowledge and investigate the complaint and aim to respond within a reasonable period.
25. Changes to these Terms
These Terms may be updated to reflect changes in the website, services, technology or law.
The version applying to a purchase will normally be the version in effect when the relevant contract was entered into.
We will not materially change an active fixed-term coaching arrangement without an appropriate contractual or legal basis.
26. Governing law
These Terms and contracts with Lynsey Hanratty Coaching are governed by Irish law.
Where you are purchasing as a consumer outside Ireland, this does not remove any mandatory consumer protections that apply in your country of residence.
27. Contact
Lynsey Hanratty, operating as Lynsey Hanratty Coaching
Email: hello@lynseyhanratty.com
Telephone: +353 86 356 9689
Business address: Brown Street South, Dublin 8, Ireland.
Model cancellation form
Complete and send this form only if you wish to cancel during an applicable statutory cancellation period.
To: Lynsey Hanratty Coaching
Email:hello@lynseyhanratty.com
Address: Brown Street South, Dublin 8, Ireland.I give notice that I wish to cancel my contract for the following service:
Service purchased:
Date purchased or agreed:
Customer’s name:
Customer’s address:
Customer’s email address:
Date:
Signature: Only required where submitted on paper.